Since I’m a farmer do I pay tax? Only PA residents pay tax. A Pennsylvania Farmer or reseller can submit a tax form for exemption. top of page

How much is shipping? Shipping charges for orders placed over the internet can be determined by adding the item to the shopping cart.
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What is TireChain.com’s return policy?
Returns must be received by tirechains.com within 15 days of delivery date. Returns for refund are subject to a 15% restocking charge.  Effective January 2, 2006,  UPS is charging shippers for the return of undeliverable packages, including but not limited to - refused packages and those where three attempts were unsuccessful.  Any item that is refused or undeliverable, return shipping will be billed to the customer in addition to the original shipping charges.  Chains must be returned in new, unused condition. Credit will be issued less actual shipping charges incurred by tirechains.com. RGA # (return goods authorization) required. No returns accepted without RGA number on outside of package. RGA # MUST BE REQUESTED VIA EMAIL - CustomerService@tirechain.com. EMAIL SUBJECT MUST INCLUDE YOUR ORDER #. No Fedex returns accepted. top of page

What is TireChain.com’s warranty?

PRINTER FRIENDLY VERSION:  Warranty (PDF Format). You must have Adobe Acrobat Reader installed to view the installation instructions. Click here to download Adobe Acrobat Reader.  

Limited Ninety-Day Warranty   THIS WARRANTY SUPERCEDES ALL PRIOR WARRANTIES INCLUDING, BUT NOT LIMITED TO, THOSE WARRANTIES STATED ON THE INSTRUCTION SHEETS ENCLOSED WITH YOUR PRODUCT SHIPMENT.  This product is warranted by tirechain.com to the original customer against defects in material and workmanship under normal operating conditions and use for a period of ninety (90) days after delivery to the original customer.  EXCEPT AS PROVIDED HEREIN, TIRECHAIN.COM MAKES NO WARRANTIES, EXPRESS OR IMPLIED.  IF THE LAW OF YOUR STATE PROVIDES THAT AN IMPLIED WARRANTY OF MERCHANTABILITY, AN IMPLIED WARRANTY OF FITNESS FOR PARTICULAR PURPOSE OR ANY OTHER IMPLIED WARRANTY APPLIES TO TIRECHAIN.COM, THEN ANY SUCH IMPLIED WARRANTY IS LIMITED TO THE DURATION OF THE WRITTEN LIMITED WARRANTIES CONTAINED HEREIN.  EXCEPT AS PROVIDED HEREIN, TIRECHAIN.COM SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO CUSTOMER OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME, PROPERTY, REVENUE, OR PROFIT OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF TIRECHAIN.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.   In the event of a product defect during the warranty period, the original customer must (i) report the product defect to tirechain.com in writing within the ninety-day warranty period, (ii) present evidence of the warranty start date (such as providing the sales receipt order number) at the time of the making of the warranty claim, and (iii) receive a return authorization number from tirechain.com, and (iv) return, freight prepaid, return authorization number clearly marked on the outside of the package, the defective product, along with the sales receipt as proof of purchase, to tirechain.com, 313 Main Street, South Fork, Pennsylvania 15956, within 10 days thereafter.  No returns will be accepted without a valid return authorization number marked on the outside of the package.  Tirechain.com will then inspect the product to determine cause of failure. If the product is determined to be defective as warranted herein, tirechain.com will then, at tirechain.com’s option, unless otherwise provided by law: (a) correct the defect by product repair without charge for parts and labor; (b) replace the product with one of the same or similar design; or (c) refund the purchase price.  All replaced parts and products, and products on which a refund is made, become the property of tirechain.com.  New or reconditioned parts and products may be used in the performance of warranty service.  Repaired or replaced parts and products are warranted for the remainder of the original warranty period.  You will be charged for repair or replacement of the product made after the expiration of the warranty period.  THIS WARRANTY IS MADE ONLY TO THE DEALER, RETAILER OR OTHER DIRECT ORIGINAL CUSTOMER OF TIRECHAIN.COM.  TIRECHAIN.COM MAKES NO WARRANTY TO ANY OTHER USER.  THIS WARRANTY IS NON-TRANSFERABLE.  This warranty does not cover: (a) damage or failure caused by or attributable to abuse, accident, misuse, improper or abnormal usage, speeds over 25 mph, crash, collision, impact, failure to follow instructions, improper application, improper installation, improper fit, improper maintenance, improper adjustment, neglect, or alteration; (b) any repairs other than those provided by tirechain.com; (c) cosmetic damage; (d) transportation, shipping or insurance costs; or (e) costs of product removal, installation, set-up, service adjustment or reinstallation.  This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.  Information or assistance regarding a warranty claim may be obtained by writing:   South Fork Hardware Company d/b/a tirechain.com, 313 Main Street South Fork, PA  15956

Why should you order over the Internet?   Our business is weather dependent and therefore  may be difficult to speak directly with a sales representative.  Orders placed over the Internet will processed immediately and you will be notified of order status via e-mail. top of page

Is there anything I need to know about using chains?

Rules for using tire chains:

Important: Pre-fit chains prior to actual use!
 For your convenience and safety:

1. Consult your vehicles owners manual to see if chain can be used on your vehicle.
2. Make certain your tire chains are properly sized for your tires.  A proper fit is key to performance
3. Follow directions installing tire chains.
4. Apply as tightly as possible by hand for maximum chain life.
5. Be sure to pull off highway to safe place before installing, servicing or removing tire chains.
6. Do not deflate tires to install tire chains.
7. Drive approximately 1/4 mile. Stop & retighten.
8. Extra links may be cut off or preferably retained on the fastener arm.
9. Do not drive at high speed.  Accelerate or decelerate slowly. Avoid spinning or locking of wheels.
10. If a cross chain should fail, stop immediately.  Repair. Do not drive with a broken chain.
11. Avoid hitting curbs with tire chain.
12. Tire chains are not designed for towing vehicles.

Tire size must be known in order to select a tire chain of correct fit. For passenger cars, vans and small pick-up trucks it is important to check the owner's manual. The restricted wheel well clearance in most of today's down-sized and front drive vehicles may require  the use of SAE class "S" tire chains, as noted in the vehicles' owners manual.



PRINTER FRIENDLY VERSION:  Chain Law (PDF Format). You must have Adobe Acrobat Reader installed to view the installation instructions. Click here to download Adobe Acrobat Reader.

 

For Cars with Anti-Lock Brakes (ABS)

ABS only assists the steering and braking. It does not enhance forward traction. Therefore ABS does not replace the need for tire chains.  Tire chains when used properly can dramatically improve vehicle control and traction.

For Four-Wheel Drive Vehicles

Four-wheel drive does not replace the need for tire chains.  In extreme conditions tire chains will dramatically enhance the four-wheel drive ability and improve stopping distances. Two sets are always recommended on four wheel drives, unless the vehicle owners manual recommends otherwise.

Can I order via the fax? Sure, use our off-line order form.


WHY AM I HAVING DIFFICULTY PLACING THE ORDER OVER THE WEB? If you are using internet explorer, make sure your cookies are turned on.   This can be found on INTERNET EXPLORER under the view menu - internet options - advanced. top of page