Returns must be received by tirechains.com within 15 days of delivery date. Returns for refund are subject to a 15% restocking charge. Effective January 2, 2006, UPS is charging shippers for the return of undeliverable packages, including but not limited to “ refused packages and those where three attempts were unsuccessful. Any item that is refused or undeliverable, return shipping will be billed to the customer in addition to the original shipping charges. Chains must be returned in new, unused condition. Credit will be issued less actual shipping charges incurred by tirechains.com. RGA # (return goods authorization) required. No returns accepted without RGA number on outside of package. RGA # MUST BE REQUESTED VIA EMAIL “ [email protected] EMAIL SUBJECT MUST INCLUDE YOUR ORDER #.